Terms and Conditions

Updated: February 2026

These Terms and Conditions govern the relationship between Truckload Limited (Trading as CoLoad, ContainerBase and Findalift) and our customers, carriers, suppliers, agents and general users of our services. By engaging our services, visiting our sites, or entrusting goods to our network, you agree to be bound by these terms.

1. Definitions

• Services: Multi-modal freight forwarding, transport, warehousing, container storage, repairs, handling, cleaning, sales, leasing, and on-site delivery and lifting.
• Carrier: Any person, vehicle, or ship in possession of goods for the purpose of performing any stage of the transport or incidental service.
• Facility: Any site, facility, depot, warehouse, port, or terminal.
• Goods: Any freight, machinery, containers, or products handled or stored on your behalf.

2. Our Services & Role

1. We act as a principal contractor or freight forwarder. We provide services with reasonable care and skill.
2. We reserve the right to remove or reject any container or goods from our facilities if they are deemed dangerous, offensive, or non-compliant.
3. We may depart from your instructions if it is reasonable to do so (e.g., refusing an un-vetted carrier or altering storage location for safety).

3. Quotations

1. All quotations given by us are based on costs for freight, insurance, fuel, rates of exchange, taxes, duties and other expenses prevailing at the date of quotation and on the latest available quotations from contractors or subcontractors used by us. If such costs increase at any time as a result of variations in any of the foregoing, the charges payable by you shall increase accordingly.
2. Quotations are valid for a period of 30 days unless specified otherwise and will be deemed accepted for any shipment booked within the stated validity period.
3. Fuel or bunker related surcharges are quoted at current levels, but are subject to change from the various carriers. Carrier, Airlines and Government Surcharges and levies are subject to change.
4. Rates are subject to GRI (General Rate Increases) and PSS (Peak Season Surcharges) if applicable.
5. Charges are exclusive of GST, duty and other applicable taxes; fumigation, NZ Customs Services, MPI or any other government charges that are levied on us, that are beyond our control.
6. Unless otherwise stated our quotations and estimated costs cover shipments of general cargo. Various categories of cargo such as but not limited to; hazardous/dangerous goods, perishable cargo, personal effects, high value cargo will be subject to higher rates of freight.
7. The quoted rates are based on the use of standard equipment. They do not apply to out of gauge or non-stackable cargo, upper deck freight and cargo requiring special equipment types such as open-top containers and flat-rack containers unless otherwise stated.
8. Airfreight rates are based on 6000 cubic cm basis (1cbm = 167 chargeable weight) or on actual weight, whichever is greater.
9. Seafreight LCL rates are based on 1000 kilos or 1 cubic meter, whichever is greater.
10. LCL Road freight rates are based on 3m³ to 1000kg for intra-island and 2m³ to 1000kg for inter-island.
11. Maximum road limit without a permit including the container is 26,500kg.

4. Payment of Charges

All customer charges are payable in full within fourteen (14) days from the invoice date unless a separate credit agreement is in place.

Unpaid balances will incur interest at a rate of 10% per month. We reserve the right to refuse the release of containers or goods until all outstanding bills are paid in full. If at any time any payment due becomes in arrears, any obligations of ours to you shall be suspended.

Payment terms for all suppliers, sub contractors and carriers will be the end of the month following the invoice date.

5. Preparation and Packing of Goods

You warrant that:

1. All goods are fit to be packed, carried and stored in accordance with New Zealand Laws in which the goods are tendered for carriage including:
   • all marks, weights, numbers, brands, contents, descriptions, values and other particulars furnished to the Forwarder relating to the goods are correct; and
   • you have complied with all applicable laws and government regulations of any country to, from, through or over which the goods may be carried relating to the nature, packaging, labelling or carriage of goods, including but not limited to those relating to VGM; and
   • you shall bear and pay all duties, taxes, fines, imposts, expenses or losses (including freight for any additional carriage) incurred or suffered by reason of any failure to so comply, or by reason of any illegal, incorrect or insufficient weighing, marking, number or addressing of the goods or containers or any breach of the laws of any country through or to which the goods may travel and shall indemnify the Forwarder in relation to the same.
2. Any container owned, leased, used or operated by you shall be carriage worthy and have a valid and up to date CSC plate and shall have been inspected and comply with the International Convention for Safe Containers 1972 (CSC) as implemented in New Zealand.

6. Loading and Unloading

1. You are responsible for loading and unloading the Goods at origin and destination.
2. You must ensure that the Goods are properly packaged and labeled for transport.
3. You are responsible to check and ensure all vehicles and shipping containers used for the transport of goods are fit for purpose. You have the right to refuse such equipment, however in doing so, any additional cartage costs and associated expenses outlined under "Payment of charges and Expenses" will be the sole responsibility of you as the customer.
4. We will not be liable for any loss or damage to the Goods resulting from improper loading or unloading.

7. Dangerous Goods

1. We may refuse to transport dangerous goods by sea.
2. If we agree to transport dangerous goods, you must comply with all applicable laws and regulations, including but not limited to the Maritime Transport (Dangerous Goods) Regulations 2005 (New Zealand).
3. You must provide us with accurate information about the dangerous goods, including their nature, quantity, and packaging.

8. Limitation of Liability

1. Carriage that is subject to the Contract and Commercial Law Act 2017 is undertaken at "limited carriers risk" whereby our liability is limited in amount to the sum specified in section 259 of the Act for each unit of Goods lost or damaged.
2. Owner's risk as defined by section 248(2)(a) of the act applies to the following goods when in our care; shipping containers, hazardous/dangerous goods, perishable cargo, personal effects, high value cargo or out of gauge freight carried by truck, rail or ship.
3. Any other service is provided on the basis that we shall only be liable in negligence for only the physical loss or damage to the goods, whereby our liability is limited in amount to the sum specified in section 259 of the Act.
4. We will not be liable for any loss or damage arising from any:
   • act or omission of any third party, including but not limited to carriers, customs officials, or government authorities.
   • delay, deterioration, non-delivery or failure to consolidate the goods whether they have been handled by us or not.
   • instructions, advice, information or service provided to anyone, whether in respect of any loss or other thing or matter.
   • indirect, special, consequential, expense, loss of profits or revenue suffered by you the customer or any consignee.
5. Notwithstanding any other provision of this Agreement, the maximum liability to the Customer, however caused (including by way of tort (including negligence), contract, equity, statute, indemnity or otherwise) arising out of or in any way connected with this Agreement or its subject matter, is limited to $10,000 NZD in aggregate.

9. Insurance

Insurance of the goods is the responsibility of you as the customer, therefore all goods travel at owners risk unless:

1. We are requested in writing to do so by you. Any transport (marine, air, road or rail) insurance arranged by us will be subject to the terms and conditions of the insurance policy. You are responsible for paying all premiums and excess associated with any insurance arranged by us.
2. In the event of a claim, you shall only have recourse solely against the insurer and we shall not be under any responsibility or residual liability to you or the consignee for the loss of or damage to any of the goods or the failure of the policy to meet a claim in respect of the same.
3. The carrier shall maintain, at its own expense, adequate insurance coverage throughout the term of this agreement. The carrier agrees to provide evidence of insurance upon request. The following insurance coverage is required in accordance with New Zealand law:
   • Public / general Liability Insurance: The carrier shall maintain public liability insurance with a minimum coverage of $5,000,000 NZD per occurrence.
   • Vehicle Insurance: The carrier shall maintain comprehensive vehicle and third party insurance covering all vehicles used with a minimum coverage of $5,000,000 NZD.
   • Carriers liability: The carrier shall maintain carrier liability insurance to a minimum coverage of $500,000 NZD.
4. The carrier agrees to provide CoLoad with certificates of insurance demonstrating compliance. Any event of cancellation or material change to the insurance policies must be advised to CoLoad 30 days prior to the change taking effect.

10. Indemnity

You agree to indemnify and hold us harmless from and against any and all claims, damages, losses, liabilities, and expenses arising from any breach of these Terms and Conditions or any act or omission of yours.

11. Depot & Site Operations

• Site Access: All visitors, drivers, and contractors must complete a site induction before entering any facility and must comply with all staff instructions, placards, and signals.
• Pre-advice: You must pre-advise us of any container arrivals at our facilities.
• Inspections: We will survey containers upon arrival. The condition noted at the time of the first survey will be deemed the received condition.

12. Container Management

• Demurrage: Incurred if containers are not collected from port/rail terminals within the authority's free-time window.
• Detention: Containers must be returned to the specified depot within 7 days of discharge. Late returns incur detention charges.

13. Lien

Immediately upon taking possession of goods (including at our ContainerBase facilities), we have a particular and general lien over those goods to secure payment of all monies due. If payment is not received within 7 days of notice, goods may be sold at auction to recover debts.

14. Governing Law

These terms are governed by New Zealand law. Any legal proceedings must be instituted in New Zealand. Disputes will be resolved via arbitration in accordance with the Arbitration Act 1996.

15. Force Majeure

Force majeure is an extraordinary event or circumstance beyond the control of the parties, such as a; war, strike, riot, crime, or an event described by the legal term act of God (hurricane, flood, earthquake, volcanic eruption, diseases, pandemics, epidemics etc.) that prevents one or both parties from fulfilling their obligations under the contract. You shall reimburse us for any costs for deviation or delay or any other increase of costs of whatever nature caused by force majeure.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and us with respect to the Services, and supersede all prior or contemporaneous communications and proposals, whether oral or written.

17. Amendments

We may amend these Terms and Conditions at any time by giving you written notice. Your continued use of our Services after such notice constitutes your acceptance of the amended Terms and Conditions.